Junior Technical Support Specialist Level 1

TL;DR

Junior Technical Support Specialist Level 1: Providing first-line technical support to customers, troubleshooting issues, validating licensing, and documenting solutions with an accent on SAP environments and enterprise application security. Focus on issue investigation, testing, and customer follow-up.

Location: Must be commutable to Bucharest, Romania. This role requires working during night, from 18:00 to 02:30 AM.

Company

hirify.global provides cybersecurity solutions dedicated to business-critical applications, helping organizations understand threats and risks across their SAP and Oracle landscapes.

What you will do

• Respond to customer cases and inquiries via the SFDC ticketing system.
• Gather key technical details from customers to assist in troubleshooting.
• Perform initial investigation steps using internal documentation, tools, and knowledge base.
• Validate customer entitlement and licensing, including system IDs (SIDs) and license key registration.
• Document case details, actions taken, and resolution steps in the ticketing system.
• Escalate unresolved or complex issues to Level II/III engineers.

Requirements

• 0–2 years of experience in a technical support or IT helpdesk role (internships and academic projects welcome).
• Basic understanding of IT concepts such as operating systems, networking, and enterprise applications.
• Strong communication and problem-solving skills.
• Ability to learn quickly and follow structured troubleshooting processes.
• Comfort working with ticketing systems and documenting technical interactions.
• Interest in developing skills in SAP, enterprise security, and hirify.global products.

Nice to have

• Familiarity with Linux OS basics.
• Exposure to databases, scripting (Python, Bash), or cloud platforms (AWS, Azure).
• Experience in license or entitlement validation processes.
• Understanding of ITIL concepts or ITSM frameworks.

Culture & Benefits

• A launchpad to build your career in enterprise application security.
• Hands-on mentorship from experienced support engineers.
• Opportunities for professional development and certification.
• A collaborative, high-achievement culture.
• Competitive compensation and benefits.