Expert Engineer (Customer Support Tooling)

TL;DR

Expert Engineer (Customer Support Tooling): Owning the end-to-end development and operation of systems that enable the Support organization to scale efficiently and deliver exceptional customer experiences with an accent on automating repetitive workflows and building reliable tooling. Focus on shaping technical direction, mentoring engineers, and driving operational excellence across the support ecosystem.

Location: Remote (Germany; Italy; Portugal; Spain)

Company

hirify.global is an AI-powered platform that helps self-employed people actually run and build successful businesses.

What you will do

• Design, build, and maintain internal support tooling and customer self-service solutions.
• Own and improve Zendesk configurations, workflows, automations, and integrations.
• Build scalable integrations between support systems, product services, analytics platforms, and CRMs.
• Partner closely with Customer Support teams to uncover operational bottlenecks and deliver impactful solutions.
• Improve reliability, observability, and operational excellence through monitoring, alerting, testing, and documentation.
• Use AI-assisted development tools to accelerate engineering workflows and improve productivity.

Requirements

• 8+ years of professional software engineering experience, including experience in senior or lead-level responsibilities.
• Strong full-stack engineering skills with modern frontend technologies (React/TypeScript or similar) and backend systems (Node.js, Kotlin, Java, Python, or Go).
• Experience owning production systems end-to-end, including operational concerns and system reliability.
• Familiarity with cloud infrastructure, CI/CD pipelines, and Infrastructure as Code tools such as Terraform.
• Experience working with APIs, integrations, observability tooling, and data-driven decision-making.
• Curiosity and enthusiasm for AI-assisted development tools like Cursor, GitHub Copilot, or Claude Code.
• Excellent collaboration skills and a customer-centric mindset, ideally with experience supporting operational or customer-facing teams.

Culture & Benefits

• Fully remote work setup with opportunities for in-person collaboration.
• Manage your working hours flexibly.
• An international diverse team with individuals hailing from 50+ different countries.
• Company-wide access to LinkedIn Learning and Hack Weeks.
• Annual compensation reviews.
• Up to three free hirify.global websites for your personal or professional projects.