Technical Support Specialist, Level 1 - (Bilingual - German Speaking) (IoT)

TL;DR

Technical Support Specialist Level 1 (IoT): Providing post-sales technical support for mobile and IoT device management software with an accent on network troubleshooting and OS configuration. Focus on diagnosing application queries, reproducing customer environments, and resolving complex technical issues.

Location: Bucharest, Romania (Hybrid) or Remote within Romania

Company

hirify.global is a leading provider of mobile and IoT device management solutions for enterprise customers worldwide.

What you will do

• Provide telephone and email based post-sales technical support for software products.
• Investigate customer issues and collaborate with internal stakeholders to ensure resolution.
• Proactively update customers regarding the progress of outstanding queries.
• Diagnose and solve application queries specifically for MDM solutions.
• Reproduce customer environments using various devices to troubleshoot and resolve issues.

Requirements

• Degree or Diploma in Computer Networking, IT, Computer Science, or a related technical field.
• Solid understanding of the OSI model and networking principles (Firewalls, Network Protocols, Subnetting).
• Knowledge of modern Windows clients (Windows 11) and server operating systems (Windows Server 2019, 2022).
• Familiarity with mobile computing platforms including Android and iOS.
• Outstanding verbal and written communication skills in fluent German and English.
• Must be based in Romania.

Nice to have

• Experience with database management systems such as SQL Server.
• Experience with virtualization technologies like VMware or Hyper-V.

Culture & Benefits

• A culture emphasizing personal growth, continuous innovation, and fun.
• Opportunity to work with leading-edge technologies alongside global tech giants.
• Fast-paced environment with global reach and highly collaborative agile teams.