Telecommunications Technician I

TL;DR

Telecommunications Technician I: Supporting the Florida Lottery Systems Team at the Tallahassee Data Center with an accent on preventive maintenance of telecommunication equipment and systems. Focus on troubleshooting network systems, executing operational checklists, and providing technical support for servers and communication systems.

Location: Tallahassee, FL, US

Salary: $14.00/hr – $24/hr

Company

Brightstar is a global leader in lottery that builds on our expertise in delivering secure technology and producing reliable solutions for our customers.

What you will do

• Provide technical support for servers and communication systems.
• Support Field Services and Data Center teams with reports, software updates, and system status.
• Troubleshoot network systems using established procedures and tools.
• Execute operational checklists for maintenance, change requests, and system validations.
• Maintain communication servers in coordination with System Admin.
• Collaborate with QA and Field Services for terminal installations and software releases.

Requirements

• High School Diploma or equivalent required.
• 2+ years of experience in technical support, helpdesk, IT, or data center operations.
• Entry-level knowledge of server administration, LAN/WAN technology, and TeleComm systems.
• Familiarity with network equipment including firewalls, switches, and routers.
• Experience in end-user support and customer service.

Culture & Benefits

• Eligible for discretionary bonuses.
• Offer a 401(k) Savings Plan with Company contributions.
• Health, dental, and vision insurance, life, accident, and disability insurance.
• Tuition reimbursement, paid time off, wellness programs, and identity theft insurance.