IT Engineering Support (Enterprise IT)

TL;DR

IT Engineering Support (Enterprise IT): Providing advanced Tier 2 technical support for a global engineering community with an accent on cross-platform administration and operational automation. Focus on streamlining workflows using scripting, managing enterprise endpoint tools, and resolving complex high-impact technical issues.

Company

hirify.global is the company behind the PlayStation brand, delivering cutting-edge hardware and network services to millions of users worldwide.

What you will do

• Deliver advanced Tier 2 technical support as a senior escalation point for Windows, macOS, and Linux platforms.
• Develop and implement automation using PowerShell, Bash, and Python to improve operational efficiency.
• Manage and support enterprise systems including Intune, JAMF Pro, Active Directory, and Microsoft 365.
• Collaborate with Client Platform Engineering and Security teams to align standards and improve endpoint performance.
• Create and maintain technical documentation, automation runbooks, and knowledge base content.
• Mentor Tier 1 and Tier 2 support engineers to foster technical growth and service excellence.

Requirements

• 5–8 years of IT support experience in a large enterprise environment.
• Strong working knowledge of Windows, macOS, and Linux administration.
• Hands-on experience with device management tools such as Intune and JAMF Pro.
• Proficiency in scripting with PowerShell, Bash, or Python.
• Solid understanding of core networking, security, and storage fundamentals.
• Experience with Active Directory, Group Policy, and Microsoft 365.

Nice to have

• Exposure to virtualization or cloud platforms such as vSphere, Azure, or AWS.
• Familiarity with developer tooling including GitHub and CI/CD pipelines.
• ITIL Foundation certification or higher.
• Awareness of endpoint analytics and Zero Trust principles.

Culture & Benefits

• Opportunity to work with one of the world's most recognizable entertainment brands.
• Culture driven by a passion for redefining world-class employee experience.
• Environment that encourages curiosity, innovation, and continuous improvement.
• Commitment to diversity, equity, and inclusion as an Equal Opportunity Employer.