Renewal Specialist (SaaS)

TL;DR

Renewal Specialist (SaaS): Managing end-to-end customer renewal cycles for Commercial and SMB accounts with an accent on retention, churn reduction, and cross-functional collaboration. Focus on building stakeholder relationships, maintaining accurate renewal forecasts, and ensuring operational excellence within the renewals function.

Company

hirify.global is a technology company that empowers creators to own their destiny by making first-party data accessible and actionable for personalized experiences in ecommerce.

What you will do

• Manage the end-to-end execution of customer renewals for Commercial and SMB segments.
• Build and maintain strong relationships with customer stakeholders to ensure a positive renewal experience.
• Partner with Customer Success, Sales, Finance, and Legal teams to support retention and identify growth opportunities.
• Monitor renewal activity to proactively identify risks and escalate concerns.
• Maintain accurate renewal forecasts, pipeline tracking, and CRM hygiene.
• Contribute to process improvements to enhance efficiency and scalability.

Requirements

• 2–5 years of experience in renewals, account management, customer success, or sales support.
• Strong interpersonal, written, and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency in CRM tools such as Salesforce or Gainsight.
• Analytical mindset with the ability to leverage customer data for decision-making.
• English proficiency required.

Nice to have

• Fluent French or German (written and spoken).
• Experience working in SaaS or subscription-based business environments.
• Bachelor’s degree.

Culture & Benefits

• Comprehensive health, welfare, and wellbeing benefits.
• Participation in annual cash bonus plans and equity programs.
• Supportive environment that values unique backgrounds and perspectives.
• Commitment to equal opportunity and non-discrimination.
• Opportunities for professional growth in a collaborative, creator-focused team.