Customer Support Consultant

TL;DR

Customer Support Consultant (SaaS/Customer Service): Providing multi-channel support via phone, chat, and email for global tech clients with an accent on incident resolution and customer relationship management. Focus on maintaining high KPIs, managing ticket backlogs, and utilizing CRM tools to ensure customer satisfaction.

Location: Remote (Must be based in Argentina, Colombia, Mexico, Brazil, or Peru)

Company

hirify.global is a global Intelligent Support-as-a-Service provider partnering with tech leaders to deliver secure customer and technical support.

What you will do

• Deliver outstanding customer support via phone calls, chats, and emails.
• Address customer inquiries and resolve technical or account-related incidents.
• Manage the support ticket backlog to ensure timely resolutions.
• Build and maintain strong, lasting relationships with customers.
• Handle sensitive customer data with strict adherence to security protocols.
• Collaborate with internal teams to resolve operational challenges and meet KPIs.

Requirements

• Native Spanish and advanced (C1) English communication skills.
• At least 1 year of experience in customer service and hospitality.
• Experience working with CRM systems such as HubSpot or Aircall.
• Strong analytical thinking and research skills.
• Personal computer with at least 8GB RAM and stable internet (50 Mbps download / 40 Mbps upload).
• Must be located in one of the specified LATAM countries.

Nice to have

• Previous experience in the hospitality industry.

Culture & Benefits

• Fixed work schedule with a fully remote arrangement.
• Compensation paid in USD.
• Inclusive international environment with a culture built on trust and no time-tracking.
• Internal health policy and opportunities for self-development.
• Referral rewards program.