Technical Account Manager Lead (SaaS)

TL;DR

Technical Account Manager Lead (SaaS): Leading the EMEA TAM team to transition from a reactive to a proactive service model with an accent on scalable processes and client relationship management. Focus on building team trust, mentoring technical problem-solving, and overseeing complex API-first integrations.

Location: Based in Berlin, Germany

Company

hirify.global is a powerful incentives engine that unifies loyalty, promotions, and gamification into one holistic platform for global brands.

What you will do

• Oversee day-to-day operations of the EMEA Technical Account Management team to ensure high-quality service delivery.
• Transition the team toward a proactive model by implementing systems for independent issue handling.
• Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities.
• Establish and refine scalable tools and workflows to manage team growth and workload distribution.
• Serve as the technical escalation point for critical customer issues in the EMEA region.
• Contribute to programs for proactive technical guidance and strategic client engagement.

Requirements

• Proven track record of leading teams of 10+ people, preferably in a TAM or Integration Engineering capacity.
• Strong knowledge of API-first platforms and experience guiding teams through complex integrations.
• Proficiency with API technologies and tools: REST, SOAP, OAuth, JSON/XML, Postman, and Swagger.
• Familiarity with middleware platforms like Workato, Mulesoft, or Zapier.
• Ability to navigate ambiguity and thrive in fast-paced, small-company environments.
• Must be based in Berlin, Germany.

Culture & Benefits

• €1,000 annual learning budget, LinkedIn Learning access, and free German language courses.
• 30 days of annual leave, plus extra paid days for birthday and moving day.
• Home office setup budget and a monthly home office allowance.
• Freedom to work from abroad for up to 90 days worldwide.
• Mental health support via nilo.health and discounted Urban Sports Club membership.
• 20% company subsidy on pension contributions and subsidized BVG public transport ticket.