1st Line Support Engineer (Cybersecurity)

TL;DR

1st Line Support Engineer (Cybersecurity): Providing first line technical support for global offices with an accent on hardware maintenance, IT asset management, and user onboarding. Focus on resolving technical issues across MacOS and Windows environments and managing Active Directory and Microsoft Exchange.

Location: London Office, United Kingdom

Company

Global leader in AI for cybersecurity providing a proactive platform to secure digital estates from network to cloud to email.

What you will do

• Provide first line support via ticketing system, telephone, and email for global offices.
• Install, configure, troubleshoot, and update computer and mobile hardware and software.
• Manage IT asset inventory, track stock levels, and coordinate hardware shipping for new hires and ex-staff.
• Administer Active Directory and Microsoft Exchange.
• Facilitate new hire onboarding and create technical procedures and training manuals.
• Ensure Service Level Agreements (SLAs) are met and provide proactive status updates to users.

Requirements

• Previous experience in an IT support role.
• Proficiency with both MacOS and Windows devices.
• Understanding of networks (LANs, WANs, Firewalls etc).
• Experience using MDM solutions such as Jamf or Intune.
• Strong oral and written communication skills.
• Knowledge of basic security principles and IT operations fundamentals.

Culture & Benefits

• 23-25 days of holiday plus public holidays and an additional day off for your birthday.
• Private medical insurance covering employees, cohabiting partners, and children.
• Life insurance (4x base salary) and salary sacrifice pension scheme.
• Enhanced family leave and Cycle to Work scheme.
• Confidential Employee Assistance Program.