Head of Payments Operations (Fintech)

TL;DR

Head of Payments Operations (Fintech): Leading the operational execution of a global payments strategy with an accent on payment acceptance, terminals, and merchant adoption. Focus on translating strategy into scalable execution, managing hardware rollouts, and driving cross-functional alignment across Product, Finance, and Commercial teams.

Location: On-site in London, United Kingdom

Company

hirify.global is an AI-powered operating system for the global beauty, wellness, and self-care industry, providing business software and financial technology solutions to thousands of professionals worldwide.

What you will do

• Translate global payments strategy into clear operational priorities, execution plans, and measurable business outcomes.
• Drive delivery for key initiatives including payment acceptance, terminals, pricing, optimization, and merchant adoption.
• Build scalable operational processes and governance frameworks across the payments organization.
• Lead terminal and hardware initiatives, including device rollouts, upgrade cycles, and replacement strategies.
• Act as the operational bridge between Payments, Commercial, Product, Finance, and Operations teams.
• Define ownership, timelines, KPIs, and delivery frameworks for complex cross-functional programs.

Requirements

• Significant experience in payments, fintech, acquiring, merchant services, or POS/terminal environments.
• Proven track record of delivering complex cross-functional initiatives at scale within high-growth businesses.
• Strong operational leadership capability with the ability to manage multiple concurrent priorities.
• Deep understanding of payment acceptance, acquiring, or terminal ecosystems.
• Exceptional ability to bring structure to ambiguity and drive execution with limited direction.
• Strong stakeholder management and influencing skills across Executive leadership.

Nice to have

• Experience within global or multi-market payments organizations.
• Exposure to payment hardware and terminal estate management.
• Experience working within a scaling fintech or marketplace business.
• Familiarity with acquiring, PSPs, or payment optimization strategies.

Culture & Benefits

• Inclusive workforce culture focused on empowerment and fair consideration for all backgrounds.
• Support for accessibility requirements during the interview process.
• Opportunity to work in a fast-moving, high-growth environment with high levels of autonomy.
• Significant cross-functional leadership responsibility with room for the role to evolve as the organization scales.