Lead Client Success Management (Fintech)

TL;DR

Lead Client Success Management (Fintech): Strengthening long-term relationships with senior-level decision makers across global customer accounts and driving strategic engagement and increasing revenue with an accent on demand creation for hirify.global’s products and services, client data analysis, and retention strategies. Focus on aligning client needs with hirify.global’s solutions, influencing stakeholders, and leading cross-functional initiatives in a global and regulated industry.

Location: Hybrid in México City, 3 days a week in-office required.

Company

hirify.global is a global technology company providing capital markets solutions and services.

What you will do

• Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts.
• Conduct regular strategy meetings with client leadership to understand needs and align them with hirify.global’s solutions.
• Create demand for hirify.global’s products and services through impactful presentations and strategic conversations.
• Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.
• Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.

Requirements

• Bachelor’s degree in Business, or a related field, or equivalent practical experience.
• 10+ years of experience in account management, client success, or sales within a global or regulated industry.
• Strong ability to influence stakeholders, develop scalable solutions, and lead cross-functional initiatives.
• Clear communicator with experience in collaborative, matrixed environments.
• Must be located in México City.

Nice to have

• Advanced degree or certification (e.g., MBA, PMP).
• Experience in capital markets, fintech, or regulated industries.
• Exposure to global teams and cultural nuances in cross-border collaboration.

Culture & Benefits

• Competitive, holistic rewards package including short-term incentive (bonus/commission) and long-term incentive (equity).
• Supports the well-being of employees and their families.
• Equal opportunity employer, welcoming applications from all backgrounds and identities.
• Reasonable accommodation provided for individuals with disabilities throughout the hiring process.