Training Operations Associate II (Healthtech)

TL;DR

Training Operations Associate II (Healthtech): Scaling core operations of therapy programs by managing high-volume provider onboarding and training content design with an accent on operational efficiency and technical facilitation. Focus on optimizing provider journeys, resolving technical bottlenecks, and synchronizing enablement materials across cross-functional teams.

Location: Remote (Must be based in the USA)

Salary: $68,000 - $103,500

Company

hirify.global is a leading provider of evidence-based mental health care using an AI-powered platform to improve access and clinical effectiveness.

What you will do

• Facilitate live and asynchronous training sessions, managing agendas and troubleshooting technical issues in real-time.
• Own end-to-end logistics for training prerequisites, documentation, and system access for provider networks.
• Act as the primary liaison for providers, ensuring high-standard customer service and operational support.
• Identify and mitigate provider technical pain points to improve overall training experience and program KPIs.
• Design and implement scalable solutions to optimize training workflows and the provider journey.
• Maintain training materials across internal tools including Salesforce, WorkRamp, Zendesk, and Google Suite.

Requirements

• 3+ years of experience in operations, provider relations, customer service, or a similar enablement field.
• Must be based in the USA.
• Fluency in Google Suite is required.
• Strong verbal and written interpersonal skills for effective cross-functional collaboration.
• Proven ability to manage multiple workstreams and resolve technical issues with a high degree of autonomy.

Nice to have

• Experience with Salesforce, Zendesk, Gemini, and WorkRamp (LMS).

Culture & Benefits

• Comprehensive healthcare coverage including medical, dental, vision, FSA, and HSA.
• Equity in the company through discretionary restricted stock units.
• 401K with up to 3% matching.
• Competitive paid time off, including vacation, sick days, and paid parental leave.
• Monthly tech allowance and various well-being perks and activities.