Technical Support Engineer (Industrial)

TL;DR

Technical Support Engineer (Industrial): Diagnosing and resolving complex mechanical issues for industrial clients with an accent on vibration spectrum analysis and PdM tools. Focus on collaborating with development teams to improve product reliability and maintaining high standards of customer success through expert technical guidance.

Location: Must be based in the US and able to work Eastern Standard Time (EST) hours.

Company

hirify.global is an industrial technology company that integrates hardware and software to optimize maintenance operations for global manufacturing leaders.

What you will do

• Diagnose and troubleshoot mechanical issues using vibration spectrum analysis and advanced PdM tools.
• Resolve complex technical problems by delivering accurate and timely engineering solutions.
• Collaborate with the development team to report bugs and recommend product improvements.
• Provide technical support via Helpdesk, email, and remote sessions.
• Document all actions and client interactions in HubSpot CRM.
• Create and maintain support resources and knowledge base documentation.

Requirements

• Vibration Analysis CAT III certification required.
• Minimum 5 years of experience in industrial manufacturing environments.
• Must be available to work Eastern Standard Time (EST) hours.
• Comprehensive knowledge of industrial processes and PPCM operational routines.
• Exceptional verbal and written communication skills.

Culture & Benefits

• Premium medical, dental, and vision coverage.
• 401(k) retirement plan with 1% match.
• 15 days of PTO plus 11 paid holidays.
• Wellhub membership for gym and training access.
• Monthly sports incentive bonus for physical activity.
• Long-term service reward: fully funded trip after four years.