Customer Support Team Member

TL;DR

Customer Support Team Member (Customer Support): Delivering exceptional service to pet parents and grooming teams via phone, SMS, and email with an accent on appointment management and real-time field support. Focus on maintaining high standards of care, documenting interactions accurately, and ensuring seamless operations in a fast-paced environment.

Location: Must be based in the Philippines. Working hours: US time zone.

Compensation: $7/hr

Company

hirify.global is a fast-growing mobile dog grooming startup modernizing the pet health and wellness industry with a high-velocity, collaborative approach.

What you will do

• Respond to inbound calls, SMS, and emails with warmth and efficiency.
• Vet and confirm online bookings to ensure pet safety and client satisfaction.
• Support rescheduling requests to minimize hassle for clients and stylists.
• Provide real-time assistance to Pet Stylists in the field via SMS.
• Document all interactions accurately within CRM systems.

Requirements

• Must be based in the Philippines.
• Must be available to work US time zone hours.
• Experience in customer support or client relations.
• Confidence using phone, SMS, and email communication channels.
• Strong attention to detail and organizational skills.
• Comfortable leveraging CRM systems and dynamic workflows.

Culture & Benefits

• Opportunity to join a passionate, creative team in a high-velocity culture.
• Build genuine relationships with both people and pets.
• Clear pathways for personal and professional growth as the company scales.
• Collaborative environment that values empathy, speed, and thoughtfulness.