Email Coordinator

TL;DR

Email Coordinator: Managing and responding to a high volume of customer emails with an accent on accuracy, professional brand voice, and timely resolution. Focus on maintaining structured workflows, ensuring error-free communication, and collaborating with internal teams to resolve complex inquiries.

Location: Must be based in the Philippines. This role requires working a 9-hour shift starting at 5:00 PM or 6:00 PM PST, including at least one weekend day.

Salary: $1,000–$1,200 per month.

Company

hirify.global is a remote-first operations and support services provider.

What you will do

• Respond promptly and professionally to a high volume of incoming emails daily.
• Draft clear, accurate, and error-free responses that address customer needs.
• Maintain a consistent and helpful brand voice across all written communications.
• Track, categorize, and organize incoming requests to ensure no messages are missed.
• Partner with internal team members to escalate complex issues or follow up on unresolved inquiries.

Requirements

• Must be based in the Philippines.
• Must be available for a 5:00 PM or 6:00 PM PST start time.
• Must be willing to work at least one weekend day.
• Exceptional attention to detail with flawless spelling and grammar.
• Strong written communication skills with the ability to convey empathy.
• Reliable, high-speed internet connection and a quiet, distraction-free workspace.

Culture & Benefits

• Fully remote work environment.
• Structured workflows and clear standard operating procedures.
• Opportunities for growth within support and operations teams.
• Additional perks including birthday and testimonial bonuses.
• No activity trackers used.