Community Team Member

TL;DR

Community Team Member: Managing customer support experiences across social media channels, ensuring delightful interactions and acting as the voice of the brand. Focus on creative problem-solving, cultural connection, and sharing insights to improve the customer experience.

Location: Manila, Philippines (Remote)

Company

hirify.global makes eco-friendly products and donates 50% of its profits to provide clean water and help build toilets.

What you will do

• Manage high-volume interactions across comments, DMs, and reviews, mirroring the brand voice.
• Investigate complex issues independently, finding solutions before escalating.
• Navigate sensitive public conversations, using social awareness to cut through cultural barriers.
• Flag recurring themes in social feedback to help improve the "Help Centre" or internal workflows.
• Use tools like Zendesk, Sprout Social, and Shopify to maintain response times and quality scores.

Requirements

• 2-3 years of experience managing social media support for high-volume brands.
• Sharp writing skills to handle difficult or sensitive situations in a public forum.
• Resilient and curious, thriving in fast-paced environments.
• Ability to manage own energy during busy periods to stay consistent and positive under pressure.

Culture & Benefits

• Certified B Corp maintaining high standards of social and environmental impact.
• Competitive, market-informed salaries.
• Meaningful support towards healthcare.
• Generous paid leave.
• Tailored learning and development opportunities.
• Free toilet paper.