Customer Support Operator (English)

TL;DR

Customer Support Operator (English): Providing exceptional support to customers and ensuring concerns are resolved promptly and professionally with an accent on communication and empathy. Focus on troubleshooting issues, maintaining CRM records, and meeting performance metrics in a dynamic, multicultural environment.

Location: Must be based in Moldova (Chișinău or Balti) or work remotely within Moldova

Company

hirify.global is Europe’s leading online platform for the automotive aftermarket, headquartered in Berlin with a strong digital-first e-commerce presence across 27 countries.

What you will do

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate product information and resolve customer concerns with empathy.
• Document interactions and maintain detailed records in the CRM system.
• Troubleshoot common issues and escalate complex problems to relevant departments.
• Identify customer needs to provide personalized solutions and enhance satisfaction.
• Monitor customer feedback to contribute to product and service improvements.

Requirements

• Fluent English communication skills (written and verbal).
• Proven customer service experience in a corporate or support environment.
• Strong interpersonal skills and ability to connect with diverse customers.
• Proficiency with computer systems and basic software applications.
• Ability to manage multiple inquiries simultaneously and prioritize effectively.
• Must be based in Moldova or able to work from the Chișinău/Balti offices.

Nice to have

• Experience with CRM software or ticketing systems.
• Multilingual capabilities.
• Experience working in a remote or distributed team environment.

Culture & Benefits

• Full-time position with 40 hours per week.
• Access to 650 e-courses focusing on leadership and soft skills.
• Free English and German language classes.
• Annual vacation of 28 calendar days plus a birthday day off.
• Multicultural environment with international career growth opportunities.
• Regular company events and fruit days.