Accounts Receivable Admin (Medtech)

TL;DR

Accounts Receivable Admin (Medtech): Managing inbound billing inquiries from patients and healthcare professionals with an accent on medical billing resolution and HIPAA compliance. Focus on driving first-call resolution, documenting interactions in CRM, and ensuring accurate reimbursement processing.

Location: Remote (Must be based in the US and authorized to work in the US)

Salary: $23.00 - $25.00 per hour

Company

A leader in diabetes technology manufacturing the Tandem Mobi system and t:slim X2 insulin pump to improve the lives of people living with diabetes.

What you will do

• Serve as the primary point of contact for inbound billing-related inquiries via phone and email.
• Determine root causes of billing issues and drive timely, accurate resolutions, prioritizing first-call resolution.
• Provide clear guidance regarding billing status, insurance requirements, payment options, and account balances.
• Document all customer interactions thoroughly and accurately within the CRM system.
• Collaborate with internal revenue cycle teams to ensure data accuracy and prevent recurring billing errors.
• Maintain strict compliance with HIPAA standards and regulatory requirements.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• 2+ years of experience in medical billing.
• Experience working in a HIPAA controlled environment.
• Understanding of HCFA 1500 billing forms, CMS billing codes, and modifiers.
• Ability to meet productivity and quality standards in a structured call queue environment.
• Must be authorized to work for any employer in the U.S.

Nice to have

• Experience in billing durable medical equipment.
• Experience in diabetes or other disease management device/diagnostics.

Culture & Benefits

• Comprehensive health care benefits (medical, dental, vision) available from day one.
• 11 paid holidays and a minimum of 20 days of paid time off.
• 401k plan with company match and an Employee Stock Purchase plan.
• Access to Health Savings Accounts (HSA) and Flexible Saving Accounts (FSA).
• Supportive, people-first culture that celebrates achievements and fosters growth.