Customer Experience Agent (Japanese Speaking)

TL;DR

Customer Experience Agent (Japanese Speaking): Resolving customer issues related to payments, orders, shipments, and general inquiries with a customer-first attitude and in a timely manner with an accent on ensuring a positive experience. Focus on troubleshooting, researching, and resolving open questions while seeking opportunities to improve the overall customer experience.

Location: Remote, must live within commuting distance of the Tokyo hub.

Company

hirify.global is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love.

What you will do

• Interact with buyers and sellers with a customer-first, polite attitude to ensure a positive experience.
• Resolve customer issues regarding payments, orders, shipments, and general questions in a timely manner.
• Become an expert in hirify.global's products, processes, and systems to drive positive outcomes for users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek opportunities to eliminate repeat contacts and improve the overall customer experience.

Requirements

• 3+ years of support experience handling email and/or chat services.
• Fluent in English and native Japanese.
• Understanding of Ecommerce and Marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a customer-first mentality.
• Proactive problem-solver and process-improver.

Nice to have

• Knowledge of Collectibles.
• Bachelor's degree preferred.
• Previous start-up experience.

Culture & Benefits

• Generous Time off Policy.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support.
• Home office setup allowance.
• Monthly allowance for cell phone, internet, wellness, and commuter expenses.
• Annual allowance towards Childcare.
• Lifetime benefit for family planning.
• Paid parental leave and gradual return to work.
• Pension plans.