Client Success Director

TL;DR

Client Success Director (Account Management): Managing a portfolio of high-touch enterprise accounts to drive product adoption and retention with an accent on strategic guidance and value realization. Focus on conducting Quarterly Business Reviews, identifying growth opportunities, and aligning product capabilities with client business goals.

Location: Remote (United States)

Salary: $123,100 - $206,800 a year

Company

Global leader in business decisioning data and analytics that helps companies worldwide grow, manage risk, and innovate.

What you will do

• Act as the primary post-sale point of contact and trusted advisor for a portfolio of strategic enterprise accounts.
• Drive product adoption and utilization by aligning technical product abilities with client business outcomes.
• Lead business outcome planning (ROI) and conduct Quarterly Business Reviews (QBR) with key decision makers.
• Identify and mitigate renewal risks while spotting opportunities for revenue expansion and growth.
• Analyze client usage data and health indicators to develop and implement success strategies.
• Collaborate with cross-functional teams (Product, Sales, Support, Ops) to channel customer feedback into product enhancements.

Requirements

• Location: Must be based in the United States
• Minimum of 15 years of experience in post-sale client management for high-touch enterprise accounts.
• Bachelor's degree required (Master's preferred).
• Strong technical acumen to connect business goals with product capabilities.
• Excellent business communication and presentation skills suitable for a global corporate environment.
• Experience managing complex, multi-divisional, and multi-geographical customers.

Culture & Benefits

• Competitive 401k with company matching.
• Comprehensive medical, dental, and vision insurance for employees and dependents.
• Generous paid time off and up to 16 weeks of 100% paid parental leave.
• Education assistance and extensive professional training resources.
• Do Good Program featuring paid volunteer days and donation matching.
• Paid sick leave and discounted Wellhub membership rates.