Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Managing relationships with K-12 and higher education clients to drive product adoption and maximize retention with an accent on strategic onboarding and account health monitoring. Focus on collaborating with cross-functional teams to resolve client issues and identifying expansion opportunities to grow account value.

Location: Remote, USA (preference for candidates in the Eastern region: NJ, NY, VA, WV)

Company

hirify.global creates technology to build a more neuroinclusive world by helping people understand and be understood.

What you will do

• Build and maintain strong relationships with key stakeholders at K-12 schools and higher education institutions.
• Guide new customers through the onboarding process in collaboration with the Implementation team.
• Monitor health metrics and usage data to proactively address challenges and ensure high satisfaction.
• Conduct strategic cadence calls, business reviews, and training sessions to foster engagement.
• Collaborate with Sales, Product, and Marketing teams to improve customer experience and influence product development.
• Drive retention and renewals while identifying upsell and expansion opportunities.

Requirements

• 3+ years of experience in customer success or account management.
• Must be based in the USA (preference for Eastern region).
• Experience in EdTech, SaaS, or education-focused organizations.
• Proficiency with CRM software such as Salesforce or Gainsight.
• Strong verbal and written communication skills for interacting with diverse educational stakeholders.
• Ability to travel up to 20% for customer meetings and events.

Nice to have

• Direct experience working with K-12 or higher education institutions.
• Proven success in quota-bearing roles (renewals and upsells).
• Bachelor’s degree in education, business, or a related field.

Culture & Benefits

• Competitive salary with bonus opportunities.
• Flexible work schedules and flexible time off plans.
• Comprehensive health and wellness benefits.
• Career growth through dedicated development programs.
• Collaborative, innovative, and neuroinclusive company culture.