Customer Enablement Program Lead (Fintech)

TL;DR

Customer Enablement Program Lead (Fintech): Translating customer education priorities into actionable plans and coordinating cross-functional delivery across Product, Marketing, and Success teams with an accent on operational consistency and program maturity. Focus on standardizing enablement workflows, tracking key performance metrics, and improving the adoption of education offerings.

Location: Remote (US)

Company

A values-driven provider of innovative software and service solutions for essential financial reporting and capital markets transactions.

What you will do

• Translate Customer Enablement priorities into clear, executable action plans to mature education programs.
• Drive progress across multiple initiatives by tracking commitments, resolving blockers, and maintaining momentum.
• Coordinate with Product, Marketing, Support, and Customer Success to align enablement offerings across the customer journey.
• Define and maintain the operating cadence for Customer Enablement, including tracking outcomes and key metrics.
• Standardize processes and identify workflow improvements to strengthen long-term operational effectiveness.
• Analyze program performance data and feedback to monitor and support ongoing execution.

Requirements

• Must be based in the US
• 5+ years of experience in Customer Education, Enablement, or Learning Operations within a SaaS or technology environment.
• Proven ability to lead programs from planning through delivery with high attention to detail.
• Experience collaborating across multiple teams and stakeholders to drive outcomes.
• Proficiency with LMS, knowledge bases, project management, and reporting tools.
• Experience developing and maintaining customer education and enablement content.

Culture & Benefits

• Flexible workplace environment.
• Comprehensive benefits package and competitive compensation.
• Focus on total employee well-being and a "Win as One" team mentality.
• Recognized as one of America's Most Loved Workplaces and a Built In Best Place to Work.
• Opportunities for professional growth and career development.