Health Policy Administrator

TL;DR

Health Policy Administrator: Managing the end-to-end administration of international private medical insurance policies with an accent on accuracy, compliance, and high-quality customer service. Focus on supporting cross-functional teams including underwriting, sales, and finance while maintaining professional communication across multiple digital channels.

Location: Must be based in or able to commute to Cardiff (Hybrid: 2 days per week in office)

Company

hirify.global is a provider of international private medical insurance and related administrative services.

What you will do

• Manage the full policy lifecycle including quotations, renewals, amendments, and cancellations.
• Respond to policy enquiries via phone, email, live chat, and WhatsApp.
• Process premium payments and support the finance team with financial administration.
• Issue accurate policy documentation in compliance with internal standards.
• Collaborate with claims and underwriting teams to resolve complex queries.
• Maintain accurate records and ensure service levels are consistently met.

Requirements

• Strong administrative or customer service experience required.
• Must be proficient in Microsoft Office 365 (Outlook, Word, Excel).
• Excellent written and verbal communication skills.
• High attention to detail and ability to work accurately under pressure.
• Ability to prioritize tasks effectively in a fast-paced environment.

Nice to have

• Experience within private medical insurance, underwriting, or policy administration.
• Familiarity with customer-facing roles involving digital communication channels.

Culture & Benefits

• Hybrid working model with 2 days per week in the Cardiff office.
• Structured training and ongoing professional support.
• Comprehensive health benefits including Bupa dental cover and Health Shield cash plan.
• Financial security benefits including Royal London pension and death in service cover.
• Paid volunteer days to support charitable causes.