Business Support Administrator (Fintech)

TL;DR

Business Support Administrator (Fintech): Providing administrative support and query resolution for commercial payment accounts with an accent on account lifecycle management and quality assurance. Focus on optimizing account implementation, managing VISA payment reconciliations, and maintaining high service level standards.

Location: Onsite in Swindon, UK

Company

Global technology organization leading the future of commercial payments, specializing in solutions for fuel, general payables, toll, and lodging expenses.

What you will do

• Manage the creation and maintenance of customer and merchant accounts according to specific parameters.
• Perform quality assurance checks on new accounts to ensure accurate and efficient service implementation.
• Act as the first point of contact for query resolution for merchants, Relationship Management, and customer-facing teams.
• Handle incoming calls regarding card acceptance, invoice queries, and network modifications.
• Process and reconcile VISA payments and manage disputes.
• Conduct periodic SOX Control audits of active sites.

Requirements

• Previous experience in customer service, operational, or administrative environments.
• Strong communication skills and ability to handle confidential information professionally.
• Proficiency in MS Office, with a preference for strong Excel skills.
• Must be based in or be able to work from the Swindon office.

Nice to have

• Experience using Salesforce.

Culture & Benefits

• Private Healthcare and 4x Life Insurance.
• Pension scheme with 5% employer contribution.
• 25 days holiday with option to buy or sell additional days.
• Professional development through access to LinkedIn Learning.
• Career progression opportunities within a global organization.