Senior Account Manager (Web)

TL;DR

Senior Account Manager (Web): Managing complex client relationships and high-impact website initiatives on WordPress, Drupal, and Shopify platforms with an accent on strategic leadership and risk mitigation. Focus on guiding senior stakeholders through technical tradeoffs, managing account budgets, and ensuring sustainable delivery.

Location: Remote in specific US states (AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA) or hybrid in Boston

Company

hirify.global is a Boston-based integrated digital marketing agency combining data-driven strategy and brand-focused creative.

What you will do

• Own senior-level client relationships for complex website builds and ongoing support accounts.
• Lead strategic conversations regarding website roadmaps and long-term platform evolution.
• Proactively identify and mitigate risks related to scope creep, budget burn, and timeline slippage.
• Partner with Project Managers to ensure delivery aligns with contractual commitments and client expectations.
• Manage high-level budgets, forecast risks, and identify account expansion opportunities.
• Mentor junior team members and contribute to internal process improvements and documentation standards.

Requirements

• Minimum 6 years of experience in a full-service digital agency with senior-level client ownership.
• Proven experience managing complex website builds on WordPress, Drupal, and/or Shopify.
• Strong understanding of website strategy, design, and development workflows.
• Executive-level written, verbal, and presentation communication skills.
• Ability to manage ambiguity and high-risk decisions with confidence and empathy.
• Must be based in the US (specific states) or Boston.

Culture & Benefits

• Remote work options available across designated US states.
• Generous paid vacation, 12 company holidays, and Summer Fridays.
• 401K plan with 4% Safe Harbor employer match after one year of employment.
• Comprehensive healthcare, dental, and vision coverage with 80-100% employer-paid premiums.
• Life insurance and short-term disability benefits.
• Personal budget for continuing education, events, and conferences.