Client Success Advisor (WordPress)

TL;DR

Client Success Advisor (WordPress): Managing a portfolio of high-value client accounts to ensure retention and growth with an accent on proactive account management and commercial expansion. Focus on closing tier upgrades, managing client expectations, and holding internal delivery teams accountable for quality.

Location: Remote (Must be available during US business hours)

Company

hirify.global is a managed WordPress services company serving mid-market and Enterprise clients.

What you will do

• Manage a portfolio of high-value client accounts and conduct structured, data-driven touchpoints.
• Identify and close account expansion opportunities, including tier upgrades and development retainers.
• Monitor plan scope consumption and lead commercial conversations regarding pricing and upgrades.
• Hold delivery teams accountable for quality and timeliness, escalating risks before they impact clients.
• Lead monthly client review meetings and manage difficult conversations regarding scope and expectations.
• Coordinate with delivery, support, and development teams to maintain relationship ownership.

Requirements

• 4+ years of experience managing client relationships in a B2B services or agency environment.
• Strong experience with WordPress and web technology services and their impact on KPIs.
• Proven ability to identify and close commercial expansion opportunities.
• Experience handling direct commercial conversations: pricing, scope, and renewals.
• Strong remote communication skills for building trust without in-person interaction.
• Must be available during US business hours.

Culture & Benefits

• Fully remote work environment.
• Opportunity to help define a new Client Success function within the company.