Customer Adoption Manager (SaaS)

TL;DR

Customer Adoption Manager (SaaS): Managing the post-sales customer journey and onboarding process for a global employment platform with an accent on platform orientation, sales handover validation, and customer segmentation. Focus on driving rapid time-to-value, ensuring seamless transitions to Customer Success teams, and maintaining high customer satisfaction metrics.

Location: Must be based in Ireland (Remote-First)

Company

hirify.global is a leading SaaS-based Global Employment Platform that enables companies to expand into over 180 countries without the need for local entities.

What you will do

• Manage the post-sales transition from sales to customer success teams.
• Conduct comprehensive platform demos and orientation calls for new customers.
• Validate sales forecasts and customer details to ensure accurate segmentation.
• Audit customer progress through the adoption phase to ensure engagement and revenue generation.
• Maintain meticulous records and notes within Salesforce.
• Collaborate with Customer Success Managers to ensure a seamless handover and long-term account growth.

Requirements

• Must be based in Ireland
• Proven experience in customer onboarding, adoption management, or customer success in a SaaS or tech environment.
• Excellent communication and presentation skills for leading customer demos.
• Strong organizational skills with a focus on detail and follow-up.
• Ability to work cross-functionally with sales and customer success teams.
• Analytical mindset for tracking adoption metrics and validating data.

Nice to have

• Fluency in a second European language (German, Dutch, French, or Spanish).

Culture & Benefits

• Remote-first work environment fostering flexibility and innovation.
• Competitive compensation and benefits package.
• Opportunity to work in a diverse, global team.
• Focus on professional growth and skill expansion.
• Commitment to a diverse, equitable, and inclusive workplace.