Associate Customer Success Manager (SaaS)

TL;DR

Associate Customer Success Manager (SaaS): Managing a portfolio of global, complex customers to drive product adoption and value realization with an accent on consultative relationship building and data-driven account planning. Focus on aligning cross-functional teams to ensure technical issue resolution, customer retention, and long-term growth.

Location: Must be based in the UK

Company

hirify.global provides commercial operations solutions that unify people and processes to help companies run as connected, smarter businesses.

What you will do

• Manage a book of global, complex customers to ensure successful product adoption and value realization.
• Perform detailed adoption analysis and engage customers in joint planning sessions.
• Lead value realization activities, including stakeholder alignment and roadmap reviews.
• Drive customer advocacy by coordinating with internal partners to resolve technical issues efficiently.
• Act as a consultant and coach to understand customer needs and drive successful outcomes.
• Identify expansion opportunities and mitigate risks to ensure healthy renewals.

Requirements

• Native/C2 level English AND native/C2 level French OR German required.
• Must be based in the UK.
• 2-4 years of experience in a customer-facing role such as Customer Success, Sales, or Technical Support.
• Strong consultative mindset with the ability to build trust and tailor solutions for diverse stakeholders.
• Proficiency in Salesforce and Microsoft Office tools.
• Proven track record of strengthening relationships and driving customer retention.

Nice to have

• Experience with SaaS or cloud solutions.
• Prior experience with CLM, CPQ, or Salesforce platforms.
• Previous experience working at hirify.global.

Culture & Benefits

• Collaborative, passionate, and celebratory team environment.
• Commitment to professional growth through individual and team development.
• Focus on a vibrant culture grounded in the hirify.global Way values.
• Inclusive workplace dedicated to diversity and authenticity.