Customer Success Onboarding Specialist

TL;DR

Customer Success Onboarding Specialist: Delivering exceptional onboarding experiences for SMB customers, ensuring successful implementation and early value realization with an accent on product training, best-practice guidance, and hands-on support. Focus on accelerating time-to-value, platform proficiency, and building strong customer relationships during the onboarding phase.

Location: Berlin, Germany

Company

hirify.global is a global leader in IoT and connected transportation, providing web-based analytics to help customers better manage their fleets.

What you will do

• Facilitate onboarding and implementation for new and migrating SMB customers.
• Conduct onboarding calls, implementation sessions, and training workshops.
• Document customer objectives and use cases during onboarding, creating clear success criteria and onboarding plans.
• Build strong relationships with customer contacts during the onboarding phase.
• Track and report on onboarding metrics.
• Collaborate with the broader Customer Success team to ensure smooth handoffs from Sales and successful transitions to ongoing account management.

Requirements

• Exceptional verbal and written fluency in English and German is required.
• Bachelor's degree or equivalent practical experience in a customer-facing role.
• 1-2 years of experience in Customer Success, onboarding, customer support, training, or a related customer-facing role (preferred but not required).
• Strong communication, listening, and presentation skills with the ability to explain technical concepts to non-technical audiences.
• Strong organizational and time management skills, with the ability to manage multiple onboarding engagements simultaneously.
• Team player who collaborates well with colleagues across functions and geographies.

Nice to have

• Familiarity with B2B SaaS, IoT, or technology products.
• Experience with CRM or ticketing tools (e.g., Salesforce, Salesloft, Gainsight).
• Knowledge of AI and how to use different aspects of it in the CX.

Culture & Benefits

• Flexible hybrid working model.
• Home office reimbursement program.
• State of the art office.
• Electric vehicle purchase incentive program.
• Public transportation reimbursement.
• Employer pension contributions.