Customer Service Advisor

TL;DR

Customer Service Advisor: Providing high-quality support to a community of independent brands and retailers across Europe with an accent on resolving order issues, managing inquiries, and fostering customer trust. Focus on delivering empathetic, timely assistance via email, phone, and chat while collaborating with internal logistics and payment teams.

Location: Must be based in Lille, France

Company

hirify.global is a marketplace platform building the infrastructure to simplify wholesale for independent brands and retailers.

What you will do

• Support brands and retailers with inquiries via email, phone, and live chat.
• Resolve order-related issues including damaged items, missing shipments, and refunds.
• Handle frustrated or emotional customers with empathy and professional kindness.
• Collaborate with internal departments like Logistics and Payments to solve complex customer issues.
• Utilize tools such as Salesforce, Aircall, and AI-powered support systems to manage queries.
• Participate in regular training to stay updated on product and process changes.

Requirements

• Professional proficiency in both French and English is an absolute requirement.
• Experience in a customer-facing role (corporate, retail, or hospitality).
• Basic understanding of business concepts such as VAT and B2B wholesale.
• Ability to thrive in a fast-paced, multicultural startup environment.
• Strong active listening and clear communication skills.
• Comfortable using modern tech tools and computers.

Nice to have

• Strong written and spoken proficiency in Spanish, German, or Italian.
• Previous experience working in a retail shop or with independent brands.
• Familiarity with MacBook and Excel.

Culture & Benefits

• Opportunity to work in a dynamic, multicultural startup environment.
• Commitment to diversity and equal opportunity in the workplace.
• Focus on supporting independent entrepreneurs and rewilding retail.