Customer Support Trainer

TL;DR

Customer Support Trainer: Designing and delivering comprehensive onboarding and continuous training programs for support agents with an accent on product knowledge, communication excellence, and performance optimization. Focus on building structured curricula, creating engaging training materials, and collaborating with QA teams to address performance gaps.

Location: Must be based in Georgia (Remote)

Company

hirify.global is a dynamic technology company providing high-performance solutions for partners in heavy-load industries with a startup-driven culture.

What you will do

• Design, build, and maintain a structured onboarding curriculum for new support agents.
• Develop refresher training modules for existing agents regarding product updates and procedural changes.
• Produce engaging training materials including guides, quick-reference cards, and video scripts.
• Collaborate with QA and Team Leads to identify training needs based on ticket reviews and quality assessments.

Requirements

• Must be based in Georgia
• Proven experience in customer support operations and training delivery.
• Strong ability to develop effective, engaging training content.
• Excellent communication and instructional skills.
• Ability to analyze performance data to identify training gaps.

Culture & Benefits

• 18 non-service delivery days per year.
• Birthday presents from the company.
• Partial compensation for English and Greek language classes after 3 months of service.