Remote Service Coordinator (Robotics)

TL;DR

Remote Service Coordinator (Robotics): Managing service scheduling and dispatch for a fleet of robotic systems in manufacturing environments with an accent on operational uptime and technician deployment. Focus on triaging inbound customer communications and optimizing field service workflows.

Location: Remote (Must be based in Medellín, Colombia)

Company

hirify.global is a Robotics-as-a-Service provider on a mission to reshape American manufacturing by making automation accessible to every factory.

What you will do

• Manage service scheduling and monitor customer site needs to ensure the right technician is deployed at the right time.
• Act as the first point of contact for inbound service calls, gathering context and routing issues to the appropriate engineers or teams.
• Log call details and track follow-up items using Salesforce, Slack, and internal CRM systems.
• Facilitate daily service huddles and manage shift transitions and on-call handoffs to ensure continuity.
• Monitor emails and alerts to identify operational risks and escalate urgent issues to leadership early.
• Track technician utilization and analyze call trends to improve routing and reduce friction.

Requirements

• 3-5 years of experience in service coordination, customer support, technical scheduling, or dispatch operations.
• Experience supporting field service teams within automation, robotics, manufacturing, or industrial environments.
• English: C1 or higher proficiency required to confidently manage live customer calls and technical conversations.
• Ability to operate across multiple systems and communication channels simultaneously in a fast-paced environment.

Culture & Benefits

• Equity in hirify.global via a stock option program to share in the company's success.
• One-time home office stipend for fully remote and hybrid employees.
• Monthly reimbursement for personal cell phone and internet expenses.
• Flexible PTO policy to support work-life balance.