Customer Success Specialist (SaaS)

Customer Success Specialist (CET)
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Hey there! 👋 Could you be Brella’s next Customer Success Specialist (CET time zone)? 🧐

Are you passionate about customer success and eager to grow professionally in a welcoming, truly international team spread across the EU, US, Mexico, and Sri Lanka? Then keep reading to learn more!

We are looking for a Customer Success Specialist to deliver exceptional experiences for Brella’s customers across the EMEA and APAC markets. In this role, you will build trust, provide expert guidance on the Brella platform, and foster long-term customer relationships that drive value and satisfaction.

Our team works remotely in the GMT+3 time zone, and we are currently looking for someone to strengthen our remote team in Europe.




HERE’S BRELLA IN A NUTSHELL ✨
Founded in 2016, Brella has already helped hundreds of thousands of people at events connect with jobs, colleagues, investors, and more. We are on a path toward rapid international growth and provide one of the world’s smartest event apps for networking-focused events. So far, we have digitally transformed thousands of events in more than 50 countries worldwide.




WHY BRELLA & OUR CUSTOMER SUCCESS TEAM? 🚀
You’ll have the opportunity to build relationships with a diverse customer base while helping event organizers create world-class events.

Our strong global presence (customers in 60+ countries), rapid growth, and relatively small company size create excellent opportunities for professional and financial growth for high achievers.

We offer:

* A truly international, high-growth work environment with team members representing 10+ nationalities


* A culture that values diversity, inclusion, equal opportunities, and healthy work-life balance


* A strong people-first culture where you can grow into your role in a warm and welcoming atmosphere


* Minimal hierarchy and a strong Brella team spirit — we believe people do their best work when they feel empowered and enjoy what they do 🥳


* The chance to learn from an experienced, passionate team with a strong customer-first and can-do attitude






WHAT WILL YOUR DAY LOOK LIKE? 🖥️
As a Customer Success Specialist at Brella, your role will focus on helping event organizers successfully implement Brella at their events and accelerate their time-to-value.

Every day is different, challenging, and exciting, but your responsibilities will generally include the following:




HELPING CUSTOMERS CREATE SUCCESSFUL EVENTS
You will have full ownership of your customer portfolio, and your primary KPIs will focus on customer success and retention. To achieve this, you will:

* Run onboarding and consulting sessions with customers via Zoom and Google Meet


* Become an expert in the Brella platform to provide creative, business-focused, and technical solutions to customer inquiries


* Collaborate with event organizers to establish goals and KPIs, actively guiding them toward achieving their business and event objectives using Brella


* Build strong customer relationships by understanding customers’ teams and business goals, sharing best practices, offering industry insights, and providing proactive support


* Identify recurring customer challenges and collaborate with the team to proactively address them






SUPPORTING RETENTION AND ACCOUNT GROWTH
You will also:

* Collaborate with Brella’s Key Account Managers to support customer retention and account expansion goals


* Regularly use HubSpot CRM while following CRM guidelines and maintaining a systematic, data-driven approach to customer success activities


* Serve as a brand ambassador for the Brella platform by representing its value to customers and fostering long-term relationships






SKILLS AND EXPERIENCE NEEDED FOR SUCCESS 🔎