Customer Experience Agent (E-commerce)

TL;DR

Customer Experience Agent (E-commerce): Managing user experience through order management and problem-solving for a livestream shopping platform with an accent on resolving payment, shipment, and general user inquiries. Focus on eliminating repeat contacts and collaborating cross-functionally to improve the overall customer journey.

Location: Must live within commuting distance of the Phoenix, AZ hub (Hybrid)

Salary: $24.04 per hour

Company

The largest livestream shopping platform in North America and Europe, enabling users to buy and sell across hundreds of categories.

What you will do

• Interact with buyers and sellers to ensure a positive, customer-first experience.
• Resolve issues regarding payments, orders, and shipments in a timely, high-quality manner.
• Master hirify.global's products and internal systems to drive positive user outcomes.
• Collaborate with other departments to research and troubleshoot open questions.
• Identify and implement opportunities to reduce repeat customer contacts.

Requirements

• Bachelor's degree (graduating December 2025 or by Summer 2026).
• Weekend availability required.
• Strong communication skills with the ability to explain complex issues compassionately.
• Proven ability to multitask and quickly learn new technical systems.
• A team-player mindset with high ownership over problem resolution.

Nice to have

• Internship or part-time experience in customer service, retail, or hospitality.
• Prior exposure to support tools such as Zendesk or Intercom.

Culture & Benefits

• Comprehensive health insurance (Medical, Dental, Vision).
• Retirement savings with a 401k employer match up to 4%.
• Home office setup allowance and monthly cell phone/internet stipends.
• Wellness and childcare allowances, including lifetime family planning benefits.
• 16 weeks of paid parental leave.
• Monthly budget to "dogfood" the app as both a buyer and seller.