IT Service Desk Student (Infrastructure)

TL;DR

IT Service Desk Student (Infrastructure): Providing technical support for end-user hardware and software systems with an accent on troubleshooting, workstation deployment, and service request management. Focus on maintaining high service standards, supporting local and remote office infrastructure, and assisting with IT documentation and training.

Location: Must be based in Mississauga, ON, Canada

Salary: $22–$25 per hour

Company

A global professional services firm providing engineering, project management, and consulting solutions across the mining, energy, and infrastructure sectors.

What you will do

• Provide desktop support for PCs, telephones, mobile devices, and network equipment.
• Manage and prioritize service support requests within established service level targets.
• Deploy software and system images to computers locally and remotely.
• Assist with workstation setup, relocation, and site remodels.
• Create and maintain technical support documentation and provide user training.
• Ensure adherence to organizational information security policies and procedures.

Requirements

• Must be enrolled in a college diploma or degree program in computer science, network administration, or a related field.
• Must have legal authorization to work in Canada without employer sponsorship.
• Proficiency in supporting Dell/HP hardware and multi-function printers.
• Understanding of Windows Active Directory, Office 365, and Microsoft productivity tools.
• Experience with ITSM systems like Zendesk or ServiceNow.
• Strong oral and written proficiency in English.

Nice to have

• Knowledge of engineering software such as Autodesk, ESRI, or Bentley products.
• Experience with remote user support.

Culture & Benefits

• Flexible work environment.
• Opportunities for long-term career development.
• Collaborative team culture focused on innovative solutions.
• Exposure to diverse, large-scale global projects.