Service Support Coordinator II (Critical Infrastructure)

TL;DR

Service Support Coordinator II (Administration): Supporting daily service coordination activities to ensure timely and accurate scheduling of field engineers with an accent on operational execution and data accuracy. Focus on monitoring scheduling queues, coordinating with customers, and validating service reports for billing.

Location: Philippines

Company

hirify.global is a global leader in critical digital infrastructure, scaling its operations to meet the demands of AI, data centers, and next-gen technology.

What you will do

• Schedule and deploy field service engineers based on priority, availability, and SLAs.
• Coordinate service bookings with customers via phone and email and maintain real-time system updates.
• Run and review daily reports to capture new service requirements and ensure proper scheduling.
• Review engineers' service reports to validate that charges align before moving orders to billing.
• Act as the first-level point of contact for scheduling-related enquiries.
• Coordinate with parts supply, technical teams, and sales to ensure service delivery readiness.

Requirements

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field.
• 1–3 years of relevant experience in scheduling, coordination, customer service, or operations support.
• Strong attention to detail and high data accuracy.
• Effective verbal and written communication skills for customer interactions.
• Ability to work in a fast-paced, target-driven environment.
• Legal authorization to work in the United States (as per company authorization policy).

Nice to have

• MBA or equivalent advanced degree.
• Experience working with scheduling or service management systems.
• Awareness of process improvement practices such as Lean or standard work.
• Experience supporting cross-functional coordination between parts, technical, and customer teams.

Culture & Benefits

• High-performance culture that rewards top talent through annual CEO Awards.
• Opportunities for limitless growth via rotational programs and high-impact projects.
• Inclusive work environment where unique strengths and perspectives are valued.
• Professional atmosphere based on accountability, trust, and ownership.