Customer Partner Success Senior Manager (Web3)

TL;DR

Customer Partner Success Senior Manager (Web3/Fintech): Driving the success of financial institutions using hirify.global Payments and Custody in Africa with an accent on payment solutions and RLUSD adoption. Focus on scaling volume, cross-selling hirify.global products, and building strategic relationships within complex multi-stakeholder environments.

Location: Hybrid (10+ days per month in-office), specifically focused on South Africa and the African market

Company

hirify.global is building a global financial system where value moves like information, providing crypto solutions for financial institutions, businesses, and governments.

What you will do

• Drive the success of clients and partners across South Africa and the broader African region.
• Develop payment and digital asset custody solutions and promote the adoption of RLUSD.
• Create strategic account plans, manage contract renewals, and identify cross-sell opportunities.
• Lead customer-facing delivery for both business and technical work-streams in coordination with the CPE team.
• Act as the primary voice of the customer within hirify.global to influence product development and strategy.
• Collaborate across virtual execution teams including Product, Sales, Business Development, and Legal.

Requirements

• 10+ years of customer-facing experience in financial institutions, FinTech, or crypto organizations.
• Fluency in English is required; proficiency in French is considered a bonus.
• Deep understanding of blockchain technology, crypto markets, and cross-border payments infrastructure.
• Experience working in or with African financial markets is highly preferred.
• Proven expertise in multi-stakeholder management within complex corporate environments.
• Ability to operate effectively in a remote, distributed, and fast-paced environment.

Culture & Benefits

• Professional development budget and a learning-oriented environment.
• Flexible hybrid work model with 10+ days of in-office collaboration per month.
• Competitive salary, bonuses, and equity packages.
• Comprehensive physical and mental healthcare, retirement, and family support benefits.
• Generous vacation policy, wellness reimbursement, and dedicated R&R days.
• Onsite perks including catered lunches and fully-stocked kitchens.