Customer Enablement Specialist (AI)

TL;DR

Customer Enablement Specialist (AI): Designing and building an AI-first customer enablement function with an accent on automated workflows and agent-driven education. Focus on driving product adoption, creating intelligent self-serve experiences, and managing strategic customer programs.

Location: Remote (US). Must be based in the US (excluding AK, HI, IA, ME, MS, NM, WV)

Company

An AI-driven hiring platform transforming how organizations discover, engage, and hire talent through video interviewing and assessments.

What you will do

• Design and build the customer enablement function using an agent-based, automated approach.
• Build AI-powered workflows that deliver education, guidance, and nudges to customers throughout their journey.
• Create intelligent self-serve experiences that provide personalized value at scale.
• Deliver training sessions and facilitate conversations as a trusted expert for customers and HR leaders.
• Program manage the Customer Advisory Board (CAB) and Executive Sponsor Program.
• Partner with Product, PS, and CS teams to translate platform capabilities into systems that drive measurable adoption.

Requirements

• Must be based in the US (excluding AK, HI, IA, ME, MS, NM, WV).
• Technical fluency in AI tools, agent frameworks, and automation platforms.
• Systems-thinking mindset focused on scalable, automated solutions rather than static documentation.
• Strong experience in customer-facing roles, delivering training and facilitating high-level conversations.
• Ability to thrive in a greenfield environment and manage ambiguity while building a new function.
• Confidence and warmth in communicating complex AI workflows to non-technical HR leaders.

Nice to have

• Background in TA technology, HR tech implementation, or HR tech consulting.
• Experience in Sales or CS enablement with a focus on automated workflows.
• Experience in RevOps or customer operations with a strong building habit.
• Background in Solution Architecture or pre-sales.

Culture & Benefits

• Greenfield opportunity to define a new function from the ground up.
• AI-first environment where technology is integrated into the core program design.
• High visibility and direct reporting line to the Chief Evangelist.
• Direct relationship building with senior stakeholders at globally recognized companies.
• Fully remote work-from-home arrangement.