Principal Customer Success Manager, Technical (CLM)

TL;DR

Principal Customer Success Manager, Technical (CLM): Managing high-value accounts for a data-first contract lifecycle management platform with an accent on maximizing customer value and driving retention. Focus on conducting strategic business reviews, guiding technical configurations, and identifying upsell opportunities.

Location: Remote (United States)

Company

hirify.global is a global leader in data-first contract lifecycle management (CLM) software, providing a no-code platform to automate the contract lifecycle.

What you will do

• Build and maintain strategic relationships with key customer contacts, implementers, and internal stakeholders.
• Conduct regular Business Reviews with key accounts to assess progress and align on growth strategies.
• Monitor customer usage trends to identify potential risks and recommend strategies for increased adoption.
• Perform L1 product demos and advise customers on technical setups and configurations to enhance product experience.
• Collaborate with Account Executives to identify and qualify upsell and expansion opportunities.
• Advocate for the customer's voice across internal engineering, sales, and support teams.

Requirements

• 5+ years of experience in customer success, account management, or related technical solution fields.
• Proven track record of identifying upsell opportunities and driving growth within customer accounts.
• Strong technical acumen with the ability to deliver product demos and consult on technical configurations.
• Demonstrated ability to manage multiple high-value accounts in a fast-paced environment.
• Must be based in the United States to be eligible for company benefits.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Flexible Vacation policy for salaried employees.
• Work-life balance support including floating holidays and quarterly wellness days.
• Paid parental leave and voluntary benefits including pet insurance.