Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Managing and nurturing relationships with enterprise clients to ensure service quality and drive growth with an accent on renewals, upselling, and identifying new business opportunities. Focus on solving complex client challenges, coordinating cross-functional sales efforts, and maintaining expert knowledge of the digital communications portfolio.

Location: Must be based in the United States (Tallahassee, FL). The role offers flexibility to work from home on Mondays and Fridays.

Company

hirify.global is a global leader in digital communications, providing enterprise-grade solutions for investor relations, public relations, and media monitoring to over 13,000 clients worldwide.

What you will do

• Manage the overall relationship with assigned accounts to ensure high satisfaction and retention.
• Lead the sales process for contract renewals and identify upsell opportunities.
• Collaborate with cross-sellers to expand the portfolio of products within existing accounts.
• Monitor account health, identify customer pain points, and coordinate with engagement teams to resolve issues.
• Develop and maintain an expert understanding of the product suite and relevant competitor solutions.
• Manage the sales pipeline and update opportunities in the CRM system in a timely manner.

Requirements

• Must be based in the United States with the ability to travel within the assigned territory as needed.
• Bachelor’s degree in business, information technology, or a related field.
• 4–6 years of professional experience in a sales or account management role.
• Proven track record in managing account relationships, identifying sales opportunities, and closing deals.
• Excellent written and oral communication skills with experience delivering presentations to large audiences.
• Ability to work with minimal supervision and demonstrate strong time-management skills.

Culture & Benefits

• Comprehensive health benefits and wellness programs.
• Access to curated learning libraries with over 8,000 free courses.
• Global collaboration opportunities across 17 countries.
• Quarterly recognition awards for high performance.
• Inclusive environment with active Employee Resource Groups.
• Flexible work arrangements including remote days on Mondays and Fridays.

Hiring process

• Initial contact by the in-house recruitment team to discuss the role and qualifications.