Overnight Emergency Maintenance Coordinator (Bilingual)

TL;DR

Overnight Emergency Maintenance Coordinator (Customer Support): Coordinating tenant emergency maintenance requests outside of business hours with an accent on issue triage and vendor dispatch. Focus on ensuring timely resolution of urgent property issues and maintaining tenant satisfaction during overnight shifts.

Location: Remote (Must be based in Colombia, Argentina, or South Africa). Shift follows Pacific Standard Time (PST).

Salary: $600 - $900 per month

Company

hirify.global provides virtual assistant services to support business operations and property management workflows.

What you will do

• Answer incoming emergency maintenance calls from tenants during overnight hours.
• Assess and triage maintenance issues to determine urgency and appropriate next steps.
• Contact and dispatch third-party emergency maintenance vendors with clear issue details.
• Track job progress, confirm technician arrivals, and verify completion of services.
• Conduct post-service follow-ups with tenants to gather feedback and ensure satisfaction.
• Document all interactions and updates accurately within the system.

Requirements

• Must be based in Colombia, Argentina, or South Africa.
• Strong spoken English proficiency.
• Excellent phone communication and customer service skills.
• Ability to remain calm under pressure and handle difficult situations.
• Strong problem-solving and decision-making capabilities.
• Ability to work independently during overnight shifts (PST timezone).

Nice to have

• Bilingual proficiency in English and Spanish.
• Previous experience in property management or maintenance coordination.
• Experience with call handling systems (e.g., Vonage) or CRM/ticketing tools.

Culture & Benefits

• 100% remote work environment.
• Birthday bonus ($50) and testimonial bonus ($200).
• Entry into a monthly $500 raffle.
• Company culture focused on trust: no activity trackers used.