International Training Center Coordinator

TL;DR

International Training Center Coordinator: Handle customer, learner, affiliate, and instructor inquiries across domestic and international regions with an accent on providing culturally appropriate support, troubleshooting complex cross-border issues, and ensuring regulatory compliance. Focus on processing applications, managing schedules, and coordinating training logistics for global affiliates.

Remote position

Hourly rate: $22.75

Company

America’s leading nonprofit safety advocate focusing on eliminating preventable injuries and deaths through leadership, research, education, and advocacy.

What you will do

• Handle inquiries via email, ticketing, chat, phone from domestic and international customers, affiliates, and instructors, providing Level 2 support for escalated issues.
• Process and audit class schedules, affiliate/instructor applications, product orders, and payments across regions, ensuring compliance and accuracy.
• Maintain licensing, credentialing, and renewals for domestic and international partners, with proactive follow-ups.
• Coordinate instructor development courses, contracts with training facilities, and administrative support for international programs.
• Gather feedback, update digital resources, and perform account management outreach to support growth in international markets.

Requirements

• Bilingual fluency in English and Spanish
• High school diploma or equivalent; associate degree or higher in business, communications, or related field preferred
• 2+ years of customer service experience in contact center, administrative office, or training environment
• Experience with data entry, record management, transactional processing in CRM or business systems
• Strong communication, organizational, problem-solving skills; proficiency in Microsoft Office, CRM, LMS
• Ability to manage multiple tasks, interpret policies, handle sensitive information, and work independently or in teams

Culture & Benefits

• At least 20 PTO days accrued first year and 11 paid holidays
• Flexible work arrangements and dress for your day
• Comprehensive medical, dental, vision, life insurance; flex spending accounts
• 403(b) & Roth 403(b) with employer match up to 6%
• Reimbursable training

Hiring process

• Starts with an assessment to showcase drive for the role
• First interview discusses skills and team fit
• Second interview dives into background and contributions to goals