Technical Customer Success Manager (Conversational AI)

TL;DR

Technical Customer Success Manager (Conversational AI): Guiding customers through the AI solution lifecycle from discovery and implementation to measurable success with an accent on onboarding, bot configuration, and UAT. Focus on optimizing bot performance and translating customer feedback into product improvements.

Location: Remote (Poland)

Company

hirify.global is a leading provider of GenAI and Conversational AI software specializing in automation for banking, insurance, and logistics.

What you will do

• Lead customer onboarding by establishing clear implementation roadmaps, milestones, and KPIs.
• Configure conversational AI bots, automation workflows, and system integrations tailored to business objectives.
• Coordinate and oversee User Acceptance Testing (UAT) to ensure bot quality and performance.
• Monitor performance and suggest automation optimizations to increase efficiency and ROI.
• Maintain proactive long-term client relationships through regular business reviews and performance reporting.
• Translate customer needs and feedback into actionable recommendations for product and engineering teams.

Requirements

• Native-level Polish and strong English language skills.
• Must be based in Poland.
• 3–5 years of experience in Customer Success, Project Management, or Technical Account Management within SaaS or automation.
• Technical familiarity with DevOps practices and on-premise deployments.
• Understanding of automation workflows, bot development, system integrations, and QA testing.
• Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms.

Culture & Benefits

• Work with cutting-edge conversational AI products used by leading enterprises.
• High degree of ownership and autonomy in a diverse, global team.
• Direct exposure to enterprise clients and real-world AI implementations.
• Open and progressive company culture with flat hierarchies.