Concierge (Call Center)

TL;DR

Concierge (Call Center): Providing administrative support and coordination for clinical, virtual, and wellness programs with an accent on member eligibility, scheduling, and technical assistance. Focus on delivering high-quality customer service, maintaining accurate records, and navigating complex program requirements in a remote environment.

Location: Must be based in the United States

Salary: $18/hour

Company

hirify.global is a provider of clinical, virtual, and fitness-related services and wellness programs.

What you will do

• Respond to inquiries via telephone, email, and chat with professionalism.
• Determine program eligibility and relay accurate information to members.
• Coordinate and facilitate appointments while navigating program-specific prerequisites.
• Provide technical support to participants for online sessions and equipment.
• Collect and process payments and member cost shares.
• Maintain confidential records and meet department performance metrics.

Requirements

• High School Diploma or GED required.
• 1 year of experience in a call center or customer service role, preferably in healthcare.
• Proficiency in MS Office (Outlook, Word, Excel, SharePoint).
• Must have a stable home internet connection (minimum 50 down/10 up Mbps).
• Ability to learn and use multiple internal and external systems.
• Excellent interpersonal and communication skills.

Culture & Benefits

• Remote work environment with company-provided technology equipment.
• Opportunity to work in a collaborative team environment.
• Focus on continuous improvement and professional development.
• Equal Opportunity Employer committed to diversity and inclusion.