Customer Success Manager (Higher Education SaaS)

TL;DR

Customer Success Manager (SaaS): Managing post-implementation accounts for higher education software with an accent on retention and revenue growth. Focus on building trust-based relationships, driving product adoption, and identifying expansion opportunities to increase ARR.

Location: Must be based in the United States (Remote)

Salary: $120,000 OTE

Company

hirify.global is a firm that acquires, builds, and grows specialized software businesses worldwide, leveraging AI expertise and operational discipline.

What you will do

• Own a portfolio of post-implementation accounts as the primary point of contact for relationship management and escalations.
• Monitor health metrics (NPS, adoption, survey scores) to proactively reduce churn and increase referenceability.
• Achieve commission quotas by identifying and closing upsell opportunities for training, professional services, and product expansions.
• Coordinate with implementation, product, and support teams to ensure a seamless customer experience.
• Develop scalable CS processes and automate workflows using HubSpot, Jira, and Confluence.
• Support AI-enabled initiative programs to deliver value beyond traditional software delivery.

Requirements

• 5+ years of experience in Customer Success or Account Management within a SaaS environment.
• Background in higher education SaaS strongly preferred (healthcare SaaS/health tech as a secondary option).
• Proven history of quota attainment and revenue contribution in a CS capacity.
• Demonstrated job stability with at least one tenure of 3–5 years.
• Data-driven mindset with the ability to use usage analytics and feedback to guide strategy.
• Must be based in the United States.

Culture & Benefits

• Great Place to Work Certified company with a history of rapid growth (Inc. 5000 and Deloitte Fast 500).
• High-ownership, player-coach role with a direct report.
• Opportunity to leverage shared AI expertise across a global portfolio of over 100 companies.
• Inclusive workplace committed to diversity, equity, and equal employment opportunities.