Onboarding Specialist (SaaS)

TL;DR

Onboarding Specialist (SaaS): Managing the onboarding process for new customers of a smart monitoring platform with an accent on installation support and cross-departmental coordination. Focus on delivering a best-in-class customer experience, solving technical challenges during setup, and identifying growth opportunities.

Location: Hybrid, Utrecht Office

Company

hirify.global is Europe's leading smart monitoring platform for industry, focused on energy efficiency and carbon reduction in partnership with ABB.

What you will do

• Lead the onboarding experience and identify key customer needs during kick-off meetings.
• Act as the central hub between customers and internal departments including Sales, Operations, and Consultancy.
• Resolve customer questions and technical challenges during the installation process.
• Identify up-selling and cross-selling opportunities to drive customer value.
• Take initiative to optimize the onboarding process within a fast-growing scale-up environment.

Requirements

• Fluency in Italian and Spanish at a native or equivalent level.
• Business-level proficiency in English.
• Relevant experience in sales, customer success, or support (6+ months preferred, but recent graduates are welcome).
• Proactive problem-solving attitude and ability to work independently.
• Availability for 32-40 hours per week.
• Must be able to work in a hybrid setup from the Utrecht office.

Culture & Benefits

• Employer pension contributions and 27 vacation days.
• NS business card for sustainable commuting.
• Remote work flexibility for up to 2 months per year (based on performance).
• Comprehensive onboarding, buddy system, and mentorship.
• Team-building activities, Sales Week, and company getaways.
• Free Friday lunch and healthy snacks.