Client Relationship Manager (Fintech)

#vacancy #вакансия #clientrelationshipmanager #accountmanager #payments #cyprus #limassol #office

🧷 Position: Client Relationship Manager
📍 Location: Limassol | Hybrid

⚡️ paytech — a fast-growing fintech company.

We’re looking for an experienced Client Relationship Manager to become the main point of contact for our live clients — someone who builds trust, keeps communication clear, ensures smooth day-to-day cooperation, and helps clients feel supported and understood.

🧩 Key Responsibilities:

● Own and nurture long-term relationships with a portfolio of live clients, serving as their trusted primary point of contact day-to-day
● Develop a deep understanding of each client's business, transaction volumes, and payment performance to provide consultative, data-driven recommendations
● Lead regular business reviews and strategic meetings with clients, tracking performance, gathering feedback, and aligning on goals
● Handle client escalations swiftly and professionally, coordinating across technical, product, operations, and support teams to drive resolution
● Identify and execute upsell and cross-sell opportunities, working with internal teams to match client needs with the right solutions
● Oversee billing and financial queries for each account, ensuring accuracy, timely payments, and early flagging of discrepancies
● Advocate for client needs internally while balancing commercial and operational priorities

🗒 Requirements:
Experience & Knowledge
● 2+ years of experience in the fintech sector, with payment processing experience preferred.
● Fluent in English, capable of managing communications and documents in both languages. Russian is a strong advantage.
● Strong background in fintech or payment gateways, with expertise in handling enterprise-level merchants.

Skills & Competencies
● Strong communicator with excellent relationship management and consultative skills
● Commercially aware, with the ability to spot growth opportunities and act on them
● Organised and detail-oriented, with strong problem-solving capabilities
● Proficiency in CRM tools and data analytics
● Willingness to travel as needed to meet with clients and internal teams

🎁 What We Offer:
● A fast-growing, founder-led environment with minimal bureaucracy.
● High level of ownership and direct impact on client success.
● Exposure to a complex, global payments ecosystem.
● Opportunity to work closely with product, technical, operations, finance, and leadership teams.
● Hands-on involvement in client growth, payment performance, escalations, and strategic account development.
● Cozy Limassol office with coffee, snacks, drinks and PS5.
● Lunch allowance and partial SportBenefit coverage.
● Private medical insurance after probation.
● Full work-permit support.

🌿 Contact: Показать контакты