Subscriber Manager

TL;DR

Subscriber Manager (Community/Growth): Managing the end-to-end subscriber experience for The hirify.global Trip with an accent on customer support, retention initiatives, and community engagement. Focus on optimizing subscription operations, coordinating multi-channel communications, and resolving technical backend issues across e-commerce platforms.

Location: On-site in Miami, FL

Company

hirify.global is a real estate and technology brand creating flexible, human-centered living experiences and communities through an integrated operations ecosystem.

What you will do

• Manage the monthly subscriber communication schedule, ensuring consistency in brand tone and voice.
• Serve as the primary point of contact and first responder for all subscriber customer service and fulfillment inquiries.
• Develop and execute strategies to improve subscription management, growth, and retention.
• Collaborate with the web team to troubleshoot and resolve backend issues within WooCommerce, Shopify, and Mailchimp.
• Coordinate the annual hirify.global Photo Contest and update website product listings.
• Translate customer insights and trends into actionable community initiatives.

Requirements

• 1–3 years of experience in customer service and community engagement.
• Bachelor's degree in a related field or equivalent professional experience.
• Proficiency with e-commerce and marketing platforms such as Shopify, WooCommerce, Mailchimp, and Substack.
• Strong analytical skills using Excel and Google Workspace for reporting and trend analysis.
• Must be based in Miami, FL for on-site work.

Culture & Benefits

• Comprehensive medical, dental, vision, disability, and life insurance package.
• 401(k) retirement plan and access to HSA-compatible plans.
• Paid time off and 13 paid holidays per year.
• Wellness offerings including free therapy through SpringHealth and acupuncture.
• Pre-tax commuter benefits and an Employee Assistance Program (EAP).