IT Support Specialist

TL;DR

IT Support Specialist: Provide support for macOS, Windows, and complex SaaS issues for a global remote team with an accent on asset management, cybersecurity enforcement, and user training. Focus on developing knowledge bases, managing onboarding/offboarding, and overseeing patch management and incident response.

Location: Remote from Serbia only. Unable to consider applications from outside Serbia.

Company

hirify.global is a diverse company building better products through a global remote team.

What you will do

• Provide support for macOS, Windows, and complex SaaS-related issues.
• Develop and maintain internal knowledge base and technical documentation.
• Support employees with IT training and guidance for technology adoption.
• Maintain hardware/software asset tracking, lifecycle, and compliance.
• Manage onboarding/offboarding for hardware and SaaS platforms.
• Enforce cybersecurity policies and assist with incident response.
• Oversee OS and software patch management.

Requirements

• Fluent/Advanced English with proficient written skills for documentation
• 2-3 years of experience in IT Support/SysAdmin roles
• Expert-level knowledge of Windows/macOS system administration
• Hands-on experience with MDM solutions (ManageEngine, Jamf, Intune)
• Ability to train and assist users with IT tools

Culture & Benefits

• 31 days of paid time off: 21 days annual leave + 10 days sick leave
• Competitive compensation valuing expertise
• Growth-focused environment with learning resources
• Fun team events: virtual cooking classes, yoga, quizzes
• Culture of trust: results over rules, open communication
• Private health insurance and FitPass

Hiring process

• Screening Interview (45 minutes) with recruiter
• Technical Interview (up to 60 minutes) on expertise and problem-solving
• Offer if successful