Delivery Director (Fintech)

TL;DR

Delivery Director (Fintech): Managing project portfolios for US Hub customers within the Customer Success team with an accent on delivery quality, customer satisfaction, and executive-level engagement. Focus on steering implementation success, aligning delivery strategy with technical implementation, and managing cross-functional teams of BAs, UX Designers, and Project Managers.

Location: Toronto, Canada

Company

hirify.global is a leading engagement banking platform provider.

What you will do

• Supervise delivery quality and monitor performance for customers within the US Hub.
• Engage executive-level customers to present delivery strategies and support the Customer Success Team in identifying new opportunities.
• Own the customer project portfolio and steer implementations toward success.
• Provide line management for Business Analysts, UX Designers, and Project Managers within the Hub.
• Collaborate with R&D and technical departments to align delivery strategy with technical implementation.
• Support the Sales Team and provide guidance to the Operations Management function.

Requirements

• 8+ years of experience in Delivery and a proven leadership track record in running complex, mission-critical web application projects.
• Demonstrated experience in the banking and financial services sector.
• Experience working within startup or scaleup environments.
• Experience in program management.
• Bachelor's degree.
• English: Full professional proficiency (C1/ILR 4 or equivalent) required

Nice to have

• Agile coach experience.

Culture & Benefits

• Professional services culture based in Toronto.