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2 дня назад

Delivery Director (Fintech)

Формат работы
onsite
Тип работы
fulltime
Грейд
director
Английский
c1
Страна
US/Canada
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Delivery Director (Fintech): Managing project portfolios for US Hub customers within the Customer Success team with an accent on delivery quality, customer satisfaction, and executive-level engagement. Focus on steering implementation success, aligning delivery strategy with technical implementation, and managing cross-functional teams of BAs, UX Designers, and Project Managers.

Location: Toronto, Canada

Company

hirify.global is a leading engagement banking platform provider.

What you will do

  • Supervise delivery quality and monitor performance for customers within the US Hub.
  • Engage executive-level customers to present delivery strategies and support the Customer Success Team in identifying new opportunities.
  • Own the customer project portfolio and steer implementations toward success.
  • Provide line management for Business Analysts, UX Designers, and Project Managers within the Hub.
  • Collaborate with R&D and technical departments to align delivery strategy with technical implementation.
  • Support the Sales Team and provide guidance to the Operations Management function.

Requirements

  • 8+ years of experience in Delivery and a proven leadership track record in running complex, mission-critical web application projects.
  • Demonstrated experience in the banking and financial services sector.
  • Experience working within startup or scaleup environments.
  • Experience in program management.
  • Bachelor's degree.
  • English: Full professional proficiency (C1/ILR 4 or equivalent) required

Nice to have

  • Agile coach experience.

Culture & Benefits

  • Professional services culture based in Toronto.

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